Shipping & Returns
Shipping Policy
Welcome to Two Disciple Clothing's shipping policy. Here, we take pride in offering transparent information about our shipping methods, packaging, and costs. We aim to provide a seamless and trustworthy experience for our customers, ensuring they can make their purchases with confidence.
Please review our shipping policy to understand how we handle order processing, shipping, and delivery.
Order Processing:
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All orders received begin to be processed within 4-5 business days of receiving payment.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
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Shipping charges are calculated based on the destination.
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Our manufacturer is based within the United Kingdom and so we offer a flat-rate shipping rate of just £9.95 for UK domestic orders.
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Competitive rates for international orders including the European Union (Schengen Zone Countries), the USA, and Canada.
Shipping Times:
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Standard shipping within the United Kingdom typically takes 7 - 10 business days.
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International shipping may vary based on destination and can take over 28 business days.
Order Tracking:
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Once your order has been shipped, you will receive a confirmation email.
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UK domestic shipping will normally be sent via a trackable service.
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International orders may be sent via a trackable service depending on quantity, weight and/or final destination.
Customs and Duties:
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For international orders, customers are responsible for any customs taxes or import duties imposed by their country. These fees are not included in the total cost at checkout and Two Disciples LTD are not liable for these charges.
Shipping Address:
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Please ensure your shipping address is accurate before completing your purchase.
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We are not responsible for orders shipped to incorrectly provided addresses.
Shipping Delays:
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In rare instances, unforeseen circumstances such as extreme weather conditions or customs delays may impact shipping times. We appreciate your understanding in such cases.
If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at info@twodisciples.co.uk
Return & Refund Policy
At Two Disciples, we prioritise customer satisfaction. Our return and refund policy is designed to offer clear guidance on the steps to take in case you are dissatisfied with your purchase. We believe in building trust and assurance, allowing our customers to shop with peace of mind.
You may return your online order within 14 days of receiving it.
To be eligible for a return:
* Items must be unworn and unwashed
* All original tags must remain attached
* Items must be free from makeup, perfume, marks, pet hair or odours
* Proof of purchase/order confirmation is required
Customers must notify us within 14 days of receiving their order if they wish to return an item.
Once your return has been approved, items must be sent back to us within a further 14 days.
Please note:
* Original shipping costs are non-refundable
* Customers are responsible for return postage costs unless the item is faulty or incorrect
* We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit
Returns will be inspected upon arrival. We reserve the right to refuse returns that do not meet the conditions above.
Faulty or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at info@twodisciples.co.uk with your order number and photographs where applicable.
Your statutory rights are not affected.
Sale Items
Sale or discounted items may only be returned if faulty unless otherwise stated.
Contact Us
For all return enquiries, please contact: